Telkom pay my money, I do not have additional contract with you.

Item: Telkom
Rating: 1
Author: Nondumiso T

I have an existing contract with Telkom for a WIFI router, I pay R355 a month. Mid July I noticed on my statement that I owe them R2,243. I called them and they told me that I just took a contract for Samsung S9+ in June. 1) I did not take contract, so how did they release a phone without proper checks, (2) It's been more than 4 years since I last used a Samsung. They advised me to open a ***** case, I went to Police station and did an affidavit. I sent everything to them, they sent me a Ref Number: ********** 9, that was 16 July. They told me someone will give me a call. Since then no one has called me, come end of July they debited my account for something I am not aware of. Everytime I call, they tell me my case is in the back office. My question is why don't they block the phone because they have IMEI number. Now I am forced to change banks because I received August statement of R1,300.

I am a victim of ***** because they do not do proper checks, they are happy to give someone a phone without any checks.

I want my money. You need to improve your security checks and not be greedy to make sales **********ly

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Replies (2)

Nondumiso T's updateReviewer Update

13 Aug 2018, 13:11

Nothing new from what you are saying on this comment and nothing has been done even after your comment. That's all I have been doing "waiting on a consultant to call me with feedback", "the case is in the back office". In the meanwhile my bond was not paid because you debited that was not yours. After saying it more than 100 times I did not take an additional contract with you, I took time to do an affidavit and sent it to you. This is all because you're greedy to make sales you do not do proper validations. How can you give someone a device without proof of residence? Physical ID document? I did not lose my ID, so this person is probably using a copy. I requested to see the signature on that contract, you should have a CC footage, I am residing in Cape Town. Where was the phone taken? No one is willing to give me all these details. All you say is "someone is going to contact you"

Nondumiso T's update13 Aug 2018, 13:11

Reviewer Update

Nondumiso T's updateReviewer Update

06 Sept 2018, 14:58

English is not my mother tongue but I think with my Standard 5 English I have managed to explain what the issue is, the one you are all avoiding. Today is 6th September I logged my issue with Telkom on the 17 July, NOT a single person called me to give me status of my issue I logged with your Billing and ***** department. The main issue here is my money that I have worked for so that I can pay for my kids' home, the same money you keep on deducting before my Homeloan does. That is what I want right now before I get kicked off my house and live on the streets with my kids. Please payback my money.

Nondumiso T's update06 Sept 2018, 14:58

Reviewer Update