LJ
Lucien J

1 reviews | Active since May 2012

13 Sept 2015, 13:25

Telkom - pay for what you do not get.

why should one pay for a service one does not receive. <br> Telkom. If you cannot provide a full service to your customers, then still expecting full payment is *******. if they do not pay in full you cut of the service (hence my 'nature of complaint selection)<br> I cannot wait for FTTH from the competition. I am willing to suffer a little and pay more if so required. At least then I know that I am getting what I pay for. there is also the option and changing service providers. <br> Telkom. No DSL...and every Sunday, now the entire weekend, it is downhill. <br> From what I have seen on Hello Peter, Telkom complaints do not mean a thing. Thinking you are the sole DSL provider...yes...but FTTH is here...and from your competitors. Let's see how long you last. <br> I know of companies that actually take HelloPeter complaints seriously. Customer Centricity. <br> I would really like to see if this even gets a hint of a response. <br>

0
Replies (1)
Telkom
Telkom's reply13 Sept 2015, 13:57
Official
Hello lucienj,

Thank you for making contact with us.

Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Launa
Telkom Social Media Team