Telkom - Pay back the money

Dear Telkom.

It has been 3 months that I have been fighting with you to credit our account. I have phoned 3 times since September 2018, to try and resolve this issue. 2 weeks ago when I called Telkom, I was told that our final outstanding credit amount due to us of R749.01, was resolved and that it would be paid when our final invoice was sent. (Which was supposed to be on the 11/12 October 2018). We have still NOT received our money! Telkom this is ridiculous and I am over this ****!!!!! Why the hell am I waiting so long to be paid, and every single damn time I call I can never can an answer from anyone, and no one knows what’s going on.

**Please can anyone recommend a legal personnel that I can go to, to get this resolved? It’s time to close this case once and for all.

Telkom, call me, you have my details. I am done with your ****py customer service!