AG
Alfreda G

1 reviews | Active since Apr 2011

07 Mar 2016, 10:31

TELKOM PAY BACK MY MONEY R 3054.45

This is despicable! Do not i repeat do not sign any contract with Telkom for any LTE or Wifi subscription.<br> This is what happened to me! I previously used iburst and i was on the 10 gig day and 10 gig night i have never finished all my data. Since i've been with Telkom i apparently used 50 gig, then had to upgrade before the end of the month to a 100 gig (Just to inform you if you upgrade you pay a penalty fee of R 1000, how ridiculous is this!!!!) and then again buy a once off bundle of 20 gig (All in one month). The 20gig dissipated within 1 day and my subscription said out of data??? After taking this up on hallo peter and finding out that my data was mismanaged by Telkom they supposedly waived the amounts billed extra on-top of my 50 gig subscription. Over this weekend the debit order came through of R 3054.45 on our account plus the R 699 for my subscription that was deducted at the beginning of the month. DO NOT DO BUSINESS WITH TELKOM, THEY ARE MISMANAGING DATE AND TELLING CLIENTS THAT ITS BECAUSE YOUR ROUTER IS SO FAST! ITS IMPOSSIBLE! Just so you know here is the email confirming that the charges have been waived and still they deducted the amount! Good day<br> <br> This refers to

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Replies (1)
Telkom
Telkom's reply07 Mar 2016, 13:14
Official
Hello Alfie1234,

We sorry for the inconvenience caused.
We will follow up with our mobile team and have a consultant contact you.

Regards
Telkom Social Media Team.