Telkom pay back my money or load my data

I am writing to formally lodge a complaint regarding an ongoing issue with my data service that remains unresolved despite numerous attempts to seek assistance. I purchased data services (19 August 2024), but the data has not been loaded to my account. To date, I have made 22 calls and sent 15 complaints via Twitter in an effort to address this problem, yet there has been no resolution. Each time I reach out, I am met with vague responses and empty promises with no follow-up or effective solution. I have contacted my bank regarding this matter, and they have confirmed that the funds for the transaction were successfully credited to Telkom’s account, indicating that the issue lies solely with your service. This has caused not only frustration but also a significant inconvenience. I urge Telkom to address this matter promptly. I demand either a full refund of the amount paid for the uncredited data or the immediate loading of the purchased data onto my account. It is imperative that Telkom improves its customer service and resolves issues in a timely manner, rather than leaving customers in the lurch. I hope this complaint will receive the attention it deserves, and I look forward to a swift resolution. Thank you for addressing this matter urgently.