Telkom Pavillion most useless retail store

Arrived at store in Pavilion Durban, on Sunday the 13th October 2019, was assisted by one of the new staff, understood that he was in training as he spent more than 90 minutes to complete one migration, however although all that time spent did not successfully complete the order, which was a migration due to my physical landline not functioning. However he did assure me that he has all the information and that it was a system error and that he will give me a call on Monday to let me know once order is ready for collection, this fault was report to their I.T department to be resolved.

Monday arrived and no SMS or even a courtesy call from the store, I tried calling into the store to save me a trip after holding on for 20 minutes no answer. On Tuesday the 15th I decided to visit the store. I arrived and was told that my order was not yet completed, so I asked for a prepaid simcard to use in the meantime, However during that time my order was ready, so I waited for collection and although spending over 90min earlier that week, I had to spend another 45min just for a collection.

Then to find out that the consultant lost my original order simcard and quickly rica'd another one and gave it to me and told me that it is not active I must now wait another 24 to 48 hours through no fault of mine.

I have now received an SMS stating that my services are now active probably on my original simcard for this order.

All in all worst Telkom store in KZN niether did the staff or manager apologise for the inconvenience caused by their store.

Now I am still currently without any service from Telkom and yet still being billed for it, completely unfair.