Telkom Pavilion Pathetic service

I received a pathetic service from Telkom Pavilion Mall in Durban. On the 28/04/2022 I took a smart watch on contract. On the same day I decided when I got home to change or upgrade the watch. I then went to Telkom on the 29/04/2022 for an exchange and I was not assisted as the consultant told me that I cannot change it since I had already signed for it irrespective of whether it was within 24 hours or not. I asked for his manager and she told me about cooling of time which was not explained to me. She kept on telling me about their policy and when I asked the policy that I signed, she said its length document which is on their website. I told her that I was not on the website but I was in their shop. She just emphasized that the terms and condition is a lengthy document meaning that it cannot not be explained to the customers. Their service is so bad and they will loose customers if they don't change their way of doing business. Both the consultant and his manager had a bad and stinking attitude which need to stop if they want business. Senior management need to resolve this issue urgently.