Telkom Pavilion consultants lack customer care and are rude

My review is for the Telkom at the Pavilion, the one that is downstairs by the Pick 'n Pay. This was my first time taking a black Friday deal and my first time coming to this branch. If I could give it -5 starts I would! I went there on the 24th of November and was told by the consultant that there was no stock but I should sign the contract and the phone would be arriving the next day around 9am and she will give me a call the next day when it arrives. I waited all of Friday and did not receive any form of communication from Sharnray as promised (that was the consultant I dealt with). I called the number I found online but that was for the other branch in pavilion and the lady I spoke to told me they had received their stock so the other branch should have received theirs as well. On Saturday I drove all the way there and waited for about 30 Min only to be told they still don't have stock of the phones and they will call me. The consultant I dealt with was not at work that day. I waited a few more days and went back exactly a week after signing the contract and once again the consultant was not there. I spoke to the same lady that assisted me on Saturday and she said they still don't have stock of the phone.

My issue is how can Telkom advertise for a deal/contract when they have no stock? The consultants can't even give me a ETA on when they will get their stock.

I emailed Sharnray as she had deceived me by promising me the phones would arrive the next day, a whole week and 2 days later I didn't even receive a courtesy call from her to tell me they still haven't received stock of the phones. I made 3 trips to pavilion and I live a distance away (and let's face it, fuel is expensive), all because the consultants are so greedy for the sale but can't even keep up good customer service to keep you informed. The consultants response is she told me she will call me and she will.

I would never come back to this branch as the consultants are rude and arrogant. She was friendly when making the sale but now when I'm questioning when I will get my phone, she is rude. I am going to be billed for the new contract next month and don't even have the devices and she cannot even tell me if it will be weeks or months till I get it.

Never shop on black Friday at Telkom and don't waste your time with the branch at Pavilion because you will only be disappointed with the after sale service. They're not helpful. They can't even pick up the phone and call you to apologize for the delay and that they haven't forgotten you.