Telkom Pavilion - Bad experience

<p>So the router that Telkom provided when I joined up for home ADSL suddenly stopped working. I walked into Telkom Pavilion on 23-12-2016, where a technition tested it and agreed that the router was faulty and I needed to swop it. I then needed to join another queue to see if they could swop it.</p> <p> </p> <p>Whilst in this queue several staff members approached me to clarify my problem. One told me there were no routers available to swop; one said I needed the router retested at the front; another said there was a waiting list for swopping routers and I needed to give my contact details. All the while, staff members kept on unprofessionally confering with each other if there were any routers available - again with conflicting messages to me : there were routers but were reserved for other clients, they are expecting stock, they havnt had stock for 3 months, they get weekly new stock, they have no stock and are unsure when new stock will arrive !!!</p> <p> </p> <p>Anyways, being the eternal opimist, I await my turn in the queue, standing for an entire hour to get to the front (that there were no seats availablke is another matter, and I'll leave that rant to the aggrieved family standing in front of me who desperately requested seats but were rudely brushed of by the staff). So after getting to the front of the queue I was served by a Dylan Schnittker, who merely took down my name and contact details on a s**** of paper and said that Telkom would get back to me when a router is available. He was rude, curt and condescending. I was made to stand in a queue for an entire hour only for my name to be written on a piece of paper! The staff member could not tell me how long I would have to wait, he could not give me a reference number, he could not tell me where my position was on this supposed waiting list. He kept referring to his manager, Pauline Miller, saying he confirmed with her, and this was procedure.</p> <p> </p> <p>I've been a Telkom client since 2008 and have been to various brances, but am completely disgusted with the service and attitude of Pavilion staff - will be biding my time till the contract ends, and then am definately switching to a new service provider.</p> <p> </p> <p> </p>