Telkom pathetic services

I am so sick and tired with Telkom and their poor service. I canceled my contract a month before its expirey date( 16 December 2018, expirey date: 22 January 2019), as customers must do it themselves online and I attached the necessary documents. To my surprise it has been reactivated... When I signed for it it costed R199 now that it's reactivated I am being charged R520 for something I canceled and don't want anymore as I can't afford it. When I call the call centers they are all offline. It has been a week now and the lady I was dealing with Bianca Delo isn't responding to any of my emails. I regret ever joining this network. What I will do now is Suspend the SIM and never use it again also reverse any deductions I have at my bank for this account and refer this matter to my lawyers. I have proof of all the interactions I have had with Telkom employees. I done!!! I will never use that Telkom SIM ever again, it's a curse.