Telkom Pathetic Services

My internet was offline on Monday and Tuesday, on Tuesday night I phone the Customer Care to log a fault, on Wednesday the internet was working again, but now on the website I suddenly have two accounts ! I phone several times to try and solve the problem, yesterday I cancelled my services with Telkom on your website as been instructed by Customer Care and received the case numbers, at 15h42 i received a messages that they will phone me within 24 hours, and at 15h47 received again messages saying that the matters is resolved without even speaking to someone !!!!! I phone again today , I am told to call 10210, then to call 10213 and only to be told to phone again 10210 and still nobody can tell me how it is that the matter is resolved but still exists on my account ???? I am finish with Telkom and the pathetic services !!!