1 reviews | Active since Oct 2016

19 Oct 2016, 13:02

Telkom pathetic service you give

<p>2 weeks later i still have a ref and no one has got back to me; your customer service is truly pathetic Telkom.</p> <p> </p> <p>I decided to call your call centre ;been holding for 20 min Lucas from jhb branh; i also spoke to Thando Mathe ysterday ; same thing ; im waiting for them to get a Team leader...</p> <p> </p> <p>Good day</p> <p>Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.</p> <p>Your reference: AI ********** </p> <p>Apologies for the inconvenience caused.</p> <p>Regards,<br />Moenieb.<br />Telkom Social Media Team<br /> <br />ramaesele-dipuo-chavalala rep****:<br />Oct 15, 2016<br />4 days ago<br /> A week later i have not received a call from your account department , im still waiting for someone to tell me whats being done about this ...a week later :-(<br /> <br />ramaesele-dipuo-chavalala rep****:<br />Oct 18, 2016<br />1 day ago<br /> A week later i have not received a call from your account department , im still waiting for someone to tell me whats being done about this ...a week later :-(</p> <p> </p> <p>Your reference: AI **********<br /> <br /> Post a Reply<br /> Post a reply about this review<br /> <br />Would you like to change your star rating? <br /> <br />Post a private reply <br />Publish</p> <p> </p> <p> </p> <p>Facebook Comments:<br /> <br /> <br />Report this review<br />Legal | Privacy Policy</p>

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Replies (1)
Telkom
Telkom's reply20 Oct 2016, 07:31
Official

Good morning ramaesele-dipuo-chavalala

Very sorry for the delay and inconvenience caused. We'll escalate this query for urgent attention. Our Mobile consultants will be in touch to advise.

Thank you.

Regards,
Moenieb.
Telkom Social Media Team.