BD
Belinde D

1 reviews | Active since Nov 2013

17 Mar 2019, 14:28

TELKOM - PATHETIC SERVICE PROVIDER AND *********** STAFF

I recently moved and requested a line transfer from Telkom. This happened within one week - although the service was only activated after a number of follow up calls to Telkom. Whilst this service was still an "open order" - our business line was suddenly also transferred. A sales person decided that's what needed to happen - no instruction or request from us. almost four weeks later, 47 phone calls, almost 11 hours on the phone, and no one at Telkom can re-instate my service with my number as it was before. Sms's to "confirm" new orders etc, but with incorrect details - 6 times ???????? Technical department promises the service will be restored (this is in the 3rd week of no service) - and what happens - wrong address!!!!!!!!!!!!!!

BEYOND PATHETIC - I am sending Telkom a bill for all the additional data that we bought, my time on the phone, my air time, loss of business and medical bills for keeping me out of hospital (or jail)

And there is absolutely NOTHING that we can do - there is no Supervisor or Manager that you can speak to - just the friggen Call centre.

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