Telkom - Pathetic Service, Poor after sales assistance and incorrect charges

I have an existing contract I took out in 2024 December. I did an upgrade on a second contract in 2025 February at the Centurion store in Pretoria which was a month early. I was informed that there would be a prorated once off amount for an early upgrade as the upgrade was only due in March. Both my contract lines were suspended in March due to a credit limit issue which I sorted out after 2 hours with different call centre agents. In April, the lines were suspended again and I tried for a week to sort it out however Telkom systems were down and no luck. The entire month went past and I am still trying to sort this out and the consultant who did the upgrade is not helpful or bothered in the least to assist. To top it off, they charged me the same prorated amount of R744 as they did in March which was supposed to be R339 this month! Telkoms service is pathetic, there is no assistance or responses from the consultant who took out the contract. This is now over 3 weeks, we could not make or receive calls on both lines however they have debited my account for R744 and R439 yesterday! This is *******.