Telkom pathetic service of agents who lie

I have 2 contracts to the bill of R1278 pm and for some reason th debit was running for R749 only so on March 27 @ 21:50I made a self service payment for the total R1278 to cover the bill of March. On 31 March a debit took R749 then on 1 April i called in and spoke to Wendy Hlangu asking for this R749 to be refunded which she told me was NOT POSSIBLE that i must go reverse the debit if i want the money back. So i went to my bank same day and did the reversal as per Wendy’s adv now come the 19 April i get a messaage my line had been disconnected due to non-payment which makes no sense at all. 22April @08:50 I called in spoke to Princess Momela to find that its due to the reversal that Wendy adv me todo & after explaining the issue to Princess she told me that acc will be reinstated in 24hrs and the bill will be R1278 for April (she never annotated the discussion on my account). My instinct told me to call again & got theough to Daniel same day (22 April) at 1st dropped the line on me then i immediately called again and luckily got straight to him again and he claimed its a mistake system error fine we move. I had to again for the 2nd time explain the issue to Daniel and he said hell mail his TL Masilo to pull the Wendy call and listen to it then he’ll have Tony the TL’s assistant to call me with feedback and resolution in 48hrs(again notes added of the discussion and the action being taken). 26 April i spoke to Ntokozo who did security check as if shes accessing my account then again for the 3rd time i had to explain the issue and I also added that a debit of R1278 with ref Nudebt telkom was done that morning and she assured me that my account will be reinstated in 5hrs and that she’ll send a dispute request of the Nudebt amount then ill get feedback in 24hrs and guess whats THIS DID NOT HAPPEN because theres not even a record that she was in my account or that i even called on this day. Today 27 April i Spoke to Sipho Ntuli and i asked for Masilo who’s Daniel’s TL because i want feedback on the call that was gonna be pulled and listend to on the 22 April because the 48hrs was long overdue and Sipho said he cant get to Masilo as he might be working from home or off because its a holiday. Sipho said the TL on sote Sinenhlanhla is busy with a disciplinary meeting and cannot attend to my call that shes the knly 1 on duty because holiday. Sipho told me that he’ll tell his TlL Menzi Maguba to pull the Wendy call and listen toni so my issue can be resolved

Im not happy with telkom agents lying to customers and thinking they can get away with it because they dont even access customer accounts so theres no trail that they were there, i don’t understand why must i be calling so many times about the same thing to agents who dont even leave notesbof discussion and dont do things that they promise will be done to customer

I got Sipho to give me all the emails of the above mentioned names and i dont even know how legit they are because i got trust issues now