Telkom pathetic service

After two days of speaking to agents to ask them to please report a fault, as my Signal suddenly dropped from 4g 3 or 4 bars to 0 or at best H1 bar, i was told that they would semd me an sms with a fault report number. Ha! Ha! The sms i received both times only gives you an option to send and sms to them so they can tell you your balance etc. Really, this is beyond ridiculous. Trying to get hold of someone who can really help requires going in to the nearest Telkom, wasting time, petrol, and money...so much for trying to conserve fuel. If I could give no star at thus point I would. The agents on the line are generally helpful, but one does get the idea more training needs to be given, and also somewhere tgat you can actually log a complaint without data, as at this point...there's no signal! Bad on you, Telkom.