Telkom Pathetic Service

Good Day,

Pathetic Service!!! My entire complex is having issues with NO WiFi and Internet. The service abruptly went down on Friday the 24th of April, Shortly after 1pm. Telkom is Definitely not supporting its customers during this Lock-down Period. All Residents in the complex have all logged complaints and faults, with no turnaround Time or Feedback. Not even an sms, to explain that there is a service outage in the area.

The Whatsapp service is a bunch of nonsense. It takes you back to the menu all the time. Telkom Chat to An agent, just keeps displaying, wait for an Agent.

This is causing a huge disruption as majority of us are working from home!!

Over and Above this we have a Phone line which is is terrible. Telkom said they will re-reimburse us for the time that it has been out of order, but the monthly payment needs to be done first, which we had done. Not that the WiiFi even works properly. Again No Feedback from Telkom.

Phone line was fixed and again few weeks later, its out of order to date. Logged the fault. No feedback, No Turn around Time Again!!!

The Phone line is irrelevant right now, But we need Internet and WiFi Connection ASAP. I am Currently buying 1 GB of Data every 3 hours of work, an hot-spotting from my mobile device, since the connection went down.

Again I'm sure Telkom wont Re-reimburse anything, even though its due to their poor service!!!