MM
Michelle M
1 reviews | Active since Mar 2013
17 Nov 2019, 20:17
Telkom- Pathetic service
The response i received from Telkom each time was that the matter has been escalated to the relevant department and feedback will follow. AGAIN A **** from Telkom. Today i received a notification that I SHOULD GO BACK TO THE TELKOM STORE WHERE I HANDED IN MY MACBOOK LAPTOP FOR FEEDBAC****!!!! From Pontius to Pilate. As a client i am literally taken for a fool!!! Disgusting conduct from Telkom. I must drive to Telkom store incurring expenses and on top of that i am paying for a laptop without having the use thereof.
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Michelle M's updateReviewer Update
20 Nov 2019, 20:32Today marks 14 days since i received a sms from Telkom with a quote for the repairs on my Macbook which is according to my contract still under warranty. The quote for repairs incidentally is R2000 more than the purchase price.
Since then i have written numerous complaints to no avail.
I have yet to receive a response.
All i have received was NONSENSICAL replies.
The recent sms i received is that the DEVICE QUOTE has been REJECTED and they await a payment of R189,75 as an assessment fee. Payment to Bradian logistics.
The question now arises as to how the same company gave a quote without an assessment.
Does this make sense? What am i to pay for? An assessment for what? Telkom REJECTED THE QUOTE OF BRADIAN.......
Yesterday i received a message on facebook from Telkom that i should provide them with a job number that i received when the device was taken for repairs. Strange that the sms that i received on Monday contained the job number.
To say Telkom employees are *********** is an understatement. Their service delivery is pathetic and they are ***** as they keep saying the matter was escalated and i will receive feedback.
Since then i have written numerous complaints to no avail.
I have yet to receive a response.
All i have received was NONSENSICAL replies.
The recent sms i received is that the DEVICE QUOTE has been REJECTED and they await a payment of R189,75 as an assessment fee. Payment to Bradian logistics.
The question now arises as to how the same company gave a quote without an assessment.
Does this make sense? What am i to pay for? An assessment for what? Telkom REJECTED THE QUOTE OF BRADIAN.......
Yesterday i received a message on facebook from Telkom that i should provide them with a job number that i received when the device was taken for repairs. Strange that the sms that i received on Monday contained the job number.
To say Telkom employees are *********** is an understatement. Their service delivery is pathetic and they are ***** as they keep saying the matter was escalated and i will receive feedback.
MM
Michelle M's update20 Nov 2019, 20:32
Reviewer Update
Today marks 14 days since i received a sms from Telkom with a quote for the repairs on my Macbook which is according to my contract still under warranty. The quote for repairs incidentally is R2000 more than the purchase price.
Since then i have written numerous complaints to no avail.
I have yet to receive a response.
All i have received was NONSENSICAL replies.
The recent sms i received is that the DEVICE QUOTE has been REJECTED and they await a payment of R189,75 as an assessment fee. Payment to Bradian logistics.
The question now arises as to how the same company gave a quote without an assessment.
Does this make sense? What am i to pay for? An assessment for what? Telkom REJECTED THE QUOTE OF BRADIAN.......
Yesterday i received a message on facebook from Telkom that i should provide them with a job number that i received when the device was taken for repairs. Strange that the sms that i received on Monday contained the job number.
To say Telkom employees are *********** is an understatement. Their service delivery is pathetic and they are ***** as they keep saying the matter was escalated and i will receive feedback.
Since then i have written numerous complaints to no avail.
I have yet to receive a response.
All i have received was NONSENSICAL replies.
The recent sms i received is that the DEVICE QUOTE has been REJECTED and they await a payment of R189,75 as an assessment fee. Payment to Bradian logistics.
The question now arises as to how the same company gave a quote without an assessment.
Does this make sense? What am i to pay for? An assessment for what? Telkom REJECTED THE QUOTE OF BRADIAN.......
Yesterday i received a message on facebook from Telkom that i should provide them with a job number that i received when the device was taken for repairs. Strange that the sms that i received on Monday contained the job number.
To say Telkom employees are *********** is an understatement. Their service delivery is pathetic and they are ***** as they keep saying the matter was escalated and i will receive feedback.