Telkom: pathetic service delivery and ********* customer service

Telkom: pathetic service delivery with ********* approach to customer service.

1) I use telkom as my service provider for fibre, through Openserve. 2) my internet went down on 5 aug, in the morning. 3) technical consultant gave a ref number after we rebooted and reset the router, asking me to call back in 1 hour if my internet isn’t working. I asked what is the SLA terms to have this resolved, she said between 2-24 hours. 4) called back on Thursday afternoon, next consultant gave me a new ref number, saying the matter is with IT. She said she couldn’t tell me how long it will take to resolve. 5) I called Telkom on Friday to check when my internet will be up, the third consultant said he can’t assist, it’s still with IT, who is running final tests. Again I was told I must call back to check progress… really… who is the SP here. 6) I called again on Saturday morning, now having used up my mobile data to get work done. The 4th consultant said an IT technician has been tasked to come to site. Upon my request when will this be, I received a response saying it’s can be said. I must wait fir the technician to call me. I asked to speak to to supervisor, I was told there isn’t anyone to speak to. I then asked what do I do, I was told to write to escalations@telkom, which I did. Zero response! 7) called Telkom again today, consultant couldn’t find my ref no… then eventually told me it’s still internal and there is nothing she can do to assist. I asked again to speak to a supervisor or manager, she took my number and said the team leader will call me shortly. Well, shortly is 12 hours later, and it’s unlikely anyone from Telkom will call me.

Telkom business model: lock you in for fibre, unable to resolve urgent connection issues, service delivery is pathetic and underpinning by empathy promises and lies.

I know good fibre agents are few and far between, but stay clear of Telkom, they clearly don’t deserve or need South Africans business.