Telkom Pathetic service delivery

On the 10th of December 2020 Telkom cancelled our Telkom Fibre. We went to Lakeside Telkom Benoni to see whether we could rectify the problem if there should be one. We were shocked upon our arrival when all our details were given to them to tell us what the problem is and why our Fibre was cancelled. August 2019 whe undergone an upgrade to Fibre meaning that our landline were cancelled as well as the Telkom ADSL. Since the installation of our Fibre we have never received any bill statement, sms's or any form of communication from Telkom. Every month our Fibre was paid as a matter of fact paid more each month than what we were supposed to. We struggled since the 14th of December to sort out this problem. Every time we phone Telkom we had to speak to different individuals and every single phone call made each person had a different explanation on why we have this problem. There is absolutely no place where we can go to fix this, Telkom branches in the malls are of no help. From Telkom side after the installation of our Fibre we were told that our ADSL as well as the landline will be cancelled only to find out that that was never the case we were still charged for this . When the upgrade was done we received the new router and were ensured by Telkom that everything was in order... How on earth can Telkom work like this make such errors and still be paid for it? Is there someone that can please shed some light on this matter... we are really fed up now for this pathetic service delivery.