Telkom - pathetic service delivery.

On the evening of the 8th of February 2019 our internet line went out of order. Early on the 9th of February, i reported this matter to Telkom. They promised that they would send out somebody to fix the line asap. It is the 26th of February and the line is still not working. Every time that i phone them, i get the same answer..... "oh mam, i THINK your line has been ******". Funny enough it is only my line that is "******". We had exactly the same problem in January, and after a week it was fixed. The reference number they gave me is 35ATK090219. When i went to the telkom office in Three Rivers, they could not assist me as they were all off-line. This is pathetic service delivery from Telkom.