Telkom pathetic service delivery

Hi my name is Habib Mohamed. My Telkom internet and telephone line has been down since the 20th of November 2017. It's been 17 days and counting and Telkom has still not fixed my problem. I've been calling for the past 17 days every single day. Been contacting them via phone, their chat service and Twitter. I keep hearing excuses after excuses. Here below is the message I've been sending them every day and I keep getting new new excuses everyday. Frankly I'm tired now. Don't know what else to do.

"I'm following up on my fault logging I placed half a month ago on Monday the 20th of November.

The technician was assigned to have sort out the matter at the Telkom exchange on Wednesday 22nd November. He couldn't sort out the problem.

Then they rescheduled and assigned him for last week Tuesday 28th of November. Still he couldn't sort out the problem.

Then they rescheduled for a 3rd time on the 4th of December. Still nothing.

They rescheduled for a 4th time for the 5th of December. Still nothing fixed.

They keep rescheduling without any notice. Upto now I haven't received not one sms or call.

How much more longer must i wait. Its been half a month without any internet nor phone.

The matter has been escalated quite a few times as well. I've been calling every single day for the past 17 days. Haven't received not even a single sms from either you guys nor the technician. The escalated reference number is ********** ."

I hope by posting it on your guys site it can help with my problem. Thank you.