TELKOM PATHETIC SERVICE

I FAIL TO UNDERSTAND HOW YOU CANNOT HELP A CUSTOMER AFTER YOU ARE THE PEOPLE AT FAULT!!!!YOU DONT DEDUCT THE MONEY VIA DEBIT ORDER THEN I MUST GO OUT OF MY WAY TO GO AND PAY THEM STILL FOR THEM TO TELL ME THE MONEY IS REFLECTING BUT IS BACKEUP UP????HOW ON EARTH SHOULD I NOW RESOLVE THIS???IS THIS MY JOB TO FIX IT????I AM SOOOOOOO FRUSTRATED ITS BEEN 3 MONTHS NOW THAT THIS IS GOING ON AND NO1 IS DOING ANYTHING I WENT TO THE STORE AND I CALLED THEIR CALL CENTRE THEY CANT HELP ME SO WHO MUST HELP ME??????TELKOM IS VERY USELESS REALLY THEI SERVICE IS PATHETIC!!!!!THEY ARE NOW TELLING ME I MUST PAY DOUBLE AGAIN AFTER I ALREADY PAID AND THEY SUSPENDED BOTH MY LINES....I AM SO ****ED...I WANT THEM TO KNOW I AM THE ONE COMPLAINING I SENT SO MUCH EMAILS AND NOBODY EVER BOTHERED TO GET BACK TO ME ***