Telkom pathetic service

Telkom is one big company with pathetic customer service today I regret having a product of them I took out a home wifi a year ago and ever since I received pathetic service data run out the 1st 3days of the month trying to get help and you get a message from them saying a agent will contact you in the next 48 hours but yet I am waiting for a agent to call me back I tried to cancel my contract still no feed