Telkom Pathetic Service

I requested for my number to be migrated to prepaid as my contract was coming to an end on the 3rd of June 2022. Then Telkon mistakenly deleted my line instead of migration. On the 18th June I noticed my number had no network and then I made network selections on my device, which still didn’t help. Then I made few calls to the customer care for solutions but I was told to switch off the phone and switch it on back! So - after 2 calls to customer care and 3 calls to accounts department, the consultant FINALLY came back with an answer that my account had simply been deleted off the system - and no one knows why. It was labelled a "system fault", and I had to call SALES to re-instate it. The consultant said he would send an email to SALES and ask to re-instate with no additional cost on the same credentials as it was a Telkom fault. I made follow ups, and was told it will take 7 working days and have no email from accounts but do see the recognition that it is a Telkom fault - no one can fix a problem they (Telkom) had created?! I visited few Telkom Store but the service was just pathetic and horrible, which left me without answers.

It clearly seems that Telkom doesn’t want customers since they simple delete them at random, then expect the client to apply for a NEW service, which leaves no history of good standing with them (I had my account for years!!!)

So being Saturday, of course Telkom Accounts Depart is closed, and nothing can be done. The whole weekend without a phone or internet. Telkom expects me to change ALL my details with everyone and business, since they cannot even re-instate my once existing service, but want to give me a new number? I am then informed that once the new number is activate (apparently now within 24 hours), I must call Telkom and ask them to change the new number back to my old number. So - why should I call Telkom and ask again, when they have admitted it being their fault of cancelling my account, but Telkom now expects me, as the client, to sort it out.

Clearly Telkom does not want clients - deleting at random and then giving NO ASSISTANCE WHAT SO EVER to get it reinstated.

Telkom deleted me off their system by mistake - so what are they doing to fix this???????

I NEED MY NUMBER BACK

Regards