Telkom. Pathetic service.

They suspended my wifi due to "unpaid" for missing one month but the sms sent to me was with an account number that doesn't stand anywhere on the monthly invoice sent to me via email. My account had been paid up to date on the 28th already. It's the 2nd of October and my wifi is still off. Cannot get through to the Telkom store's or to any consultant. Yesterday I was waiting for more than 20min to speak to someone about my issue. They are quick to take your money but cannot assist you when needed. Worst service I've ever experienced by any place. Poor and pathetic!