Telkom - Pathetic Service as usual

Today I contacted Telkom’s mobile department which is outsourced to the company Startek. I had issues with my data bundles which depleted without being used which was a shock to me after just receiving an sms from Telkom stating I have 4585MB remaining. The consultant was absolutely clueless and did not understand anything that I was saying and could not comprehend simple mathematics and no troubleshooting or problem solving skills what so ever. All he told me was his system says I used up the data and that was it, I explained to him in detail on my query and even used different examples and scenarios to help him understand better but he was clueless. At one point I used an example by saying if you deduct R2000 from R5000 what would be remaking and his answer was he could not confirm the answer. He then tells me he is getting a solution from his supervisor which easily took around 20 minutes and there was no help. I eventually cut the call because I rather get ****** and pay for data again instead of talking to idiots who has no clue what they are doing. As big as Telkom are, they should really in force proper training and set good another tests for their staff before putting them to deal with customers. It is a poor reflection on their business and should also try paying more attention to the companies they are outsourcing their work to. Hopefully someone from Telkom picks this up and acts upon it or does at least do a QA for this call. Agents email address : *** Agent Name : Tomreng Mbane