TELKOM PATHETIC SERVICE AND USELESS STAFF.Mark to have a look into this

Telkom called for an upgrade on 1 of my contracts and i agreed to having this contract upgraded with the existing number which was supposed to be moved to prepaid and the contract number to be changed to one of my existing numbers. TELKOM has now provided the contract on the wrong number and changed my existing business number to something totally new. I DONT UNDERSTAND HOW THEY HAVE SUCH *********** PEOPLE WORKING IN SUCH A LARGE CORPORATE COMPANY. I ASKED FOR THE AREA MANAGER WHICH IS GUGU KHUMALO TO INTERVENE AND GET THIS RESOLVED. THESE AGENTS IN THE BACK OFFICE AND FRONT INCLUDING TEAM LEADERS AND MANAGEMENT GETS PAID FOR NOTHING COS NO ONE KNOWS WHAT TO DO. ITS BEEN NOW THE 3RD WEEK AND NO ONE CALLS ME TO KEEP ME UPDATED OR CAN TELL ME WHATS HAPPENING WITH THIS CONTRACT. ITS A PITY WE NEED THE SERVICE BUT TELKOM STAFFING ARE TOTALLY HELPLESS ESPECIALLY THE CALL CENTRE. SIPHO N MARK JORDAA NEEDS TO REALLY TAKE A LOOK AT THE CUSTOMER SERVICE THATS GIVEN OUT COS THATS THE REASON WHY TELKOM HAS A BAD REPUTATION DUE TO THE *********** PEOPLE. I NEED MY ORIGINAL NUMBER RETURNED AND MY CONTRACT ON THE CORRECT NUMBER. MY CASE NUMBER ********** 8.I HAVE BEEN CALLING AND SPEAKING TO KARIBO MALAHLELA WHO ESCALATED IT TO THE TEAM LEADER SIBUSISO WHO IS TOTALLY USELESS AS HE DID NOTHING. THEN CALLED AGAIN O THE 02/03 SPOKE TO NDUDUZI MSANGO WHO STATED HE ESCALATED IT AS WELL WITH NO JOY. THEN I SPOKE TO THEMBEKILE MUDUSI WHO ESCALATED IT TO HER TEAM LEADER LERATO BALAYO WHO WAS SUPPOSE TO RETURN MY CALL BUT NO JOY. NOW U KNOW WHY PEOPLE SAY TELKOM IS USELESS COS OF THE *********** STAFF. SO MANY PEOPLE BUT NO ONE CAN HELP.