TELKOM PATHETIC SERVICE AND *******S!!!

How the hell is it that I am charged a failed debit order fee of R200??? Payment was made via eft a week later due to the fact UIF still to date has not paid my funds! I made payment 2nd July and debit order failed which was scheduled for the 25th. My wifi is suspended today almost 3 weeks after my failed debit order!!! I received no communication for a fee I need to pay! The call centre has disgusting service and is not paying attention to my actual problem! If it was communicated to me to say there is an extra fee then this would've been paid!! But absolutely nothing!! The flippen agent says it's not telkom problem that I need to pay and she was not understanding my financial situation due to Covid 19. I need management to contact me ASAP!!!!!!!!