Telkom: Pathetic Service and *********** Personnel
<p>After telephonicly starting a contract at Telkom in November 2016 it's been one big drama regarding the payments. </p> <p>The phone arrived late Novermber and they also took their first payment at the end of November (ammount of R150 wich is correct).</p> <p>End of December 2016 they took their second payment also of R150. A week after the payment of December they took an ammount of R311. I called them to enquire about the ammount of R311, they told me I didn't pay for November and December and I had to pay a fee for not paying. I told them that I did infact pay for November and December (their payments go off as a debit order each month). They told me that I needed to send proof in the form of a bank statement. I got a bank statement and sent it to them the following day. They denied that they ever recieved the money even after I sent them proof. I then went to reverse te money back into my account so that they could take the amounts of November, December and January together (I also called and told them that I will be doing it like that). This week they took an ammount of R559. I called again to enquire about the ammount, because R150 for 3 months add up to R450 not the ammount of R559 that they took. The response was that the extra R109 was for postal services- never was this part of the agreement and why on earth would you decide to take that ammount only 3 months later after the contract was started? I then agreed that it's fine, aslong as my account is now sorted. Then again, today the 31 of January 2017, they took an ammount of R150 again out of my account.</p> <p> </p> <p>I'm not sure how this would make any sense to any person cappable of doing their job properly. I'm tired of being called every month and told that I'm not paying (even though I've been paying from the start)- the personnel have no professionality and are uninterested in solving the problem.</p> <p> </p> <p>I would not recommend anyone doing business with them and I will certinaly not being doing business with them in the future. </p>