TELKOM - PATHETIC SERVICE AND CUSTOME CARE

We have signed a contract with Telkom - ADSL line and Wi-FI in May 2018 - special promotion for R700 (more or less) per month. Signed a debit order for monthly payment. In September 2018 we requested a statement as no amount was debited on our bank account. Telkom suspended us because of no payment - which is understandable. But, when we received the Telkom statement - we were charged double - 2 x ADSL line and 4 x unlimited Home DSL 4Mbps. Since September 2018 this account could not be rectified by Telkom - no explanation given for double charging, no statements received to show any credits for double charging. We have had no choice as to cancel the Telkom contract. Remember you have to do it on-line, Visited many time Telkom outlet at Woodlands with no assistance at all - you have to phone the call centre - billing department. These people have no idea why double charging were done - but ...... you have to pay your bill which is overdue. Charged for unlimited home DSL 4mphs even if your account is suspended!

After cancellation of Telkom contract - we paid the amount which according to us, we were liable when contract was signed - received a call regarding the cancellation and the "dormant" 2nd line needs also be cancelled although according to the Technical Department, was never installed or in use.

Received a Final Demand for R5 873.19 letter - with NO CONTACT NUMBER - NO NAME TO PHONE AND QUERY - BUT you need to pay within 14 days or ..........................

It is not possible to speak to Telkom person who is responsible for finance and billing - you have to go through the Call Centre - it is so frustrating and receive every time a reference number which is of no use.

I need to caution everyone who consider doing business with Telkom - with a bill paid of R10 000 - service was only rendered to us for 3 months - do not do business with Telkom . Their customer service, problem solving with billing department is POOR.

This was an expensive experience with Telkom.