TELKOM - PATHETIC SERVICE AGAIN!!!!

Dear Telkom,<br> <br> I have logged a call (AGAIN) for my ADSL not working, ***. It has been escalated 3 times! No engineer, no feedback, no response, and the latest adventure with your call center resulted in an argument and your call center agent leaving me on hold indefinitely.<br> Why must I always post on HelloPeter before you are prepared to resolve the fault? Obviously customer retention is not a concern of yours.<br> <br> Your escalation procedure does not work! Your staff are unhelpful! Yet you are quick to deduct the monthly rental even though the service is not working!