Telkom Pathetic Service

I have Telkom contract for Wifi and a telephone line. The past few days have been horrible we have had no wifi service from telkom this has been since Friday night its been on and off then Sunday it was totally off there was nothing.

I decided to phone telkom yesterday which was Monday the 02nd of November 2020 and given a reference number ***0 and advised that our internet would be restored after 24 hours a technician would be sent. Today no technician came to our house I then phoned telkom again and enquired regarding the query I had lodged yesterday and was informed that my call is being escalated and given 71483 as my reference the consultant who assisted me then told me the turnaround time for my fault to be attended would be 30 minutes.

I have since phoned again after an hour and spoke to another consultant Sesethu Teyise who advised me that there are no turnaround times I'd have to wait it out the person I had spoken to initially had misled me.

I then asked to speak to her team leader who she informed me might not take my call because they rarely take calls she is supposed to assist me but I wasn't satisfied hence I needed the Team leader to at least provide clarity on the issue as Sesethu could not answer some of my questions. Nonetheless she asked me hold and said she's going to ask him if he'll take my call she came back and said he's on another call and won't be able to take my call I asked for his name and she gave it to me Msindisi Krawa.

We have experienced problems with the network previously but it would be out for an hour or two hours and then restored.

I'm extremely disappointed with Telkom and this has been a continuous problem but I stuck it out because I was hoping their network would be better.

The service from the consultants on the telkom call center is pathetic they do not know anything about the organization they work for.