JN
Justin N
1 reviews | Active since Mar 2021
26 Mar 2021, 11:34
Telkom Pathetic Service
Telkom has proven to be the worst network by far this month ! Taken out a contact with them asking for the device fees to be spread across the months and get slapped with a device charge on my acc. If that isn’t enough, they suspend my lines due to credit limit for the entire month and still currently down ! Logged a case on the 4th March 2021 and still awaiting feedback ! But no - there’s no way of contacting the bull**** back office they have ! This is pathetic to say the least! I’ve been without service, internet etc since then to now ! No calls can even be received on my lines and they no where to be seen !
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Justin N's updateReviewer Update
04 Apr 2021, 21:49It’s now the 4th April 2021. Exactly a month and still nothing has been done about this situation, no feedback. I’ve been calling numerous occasions, only getting through to customer care who can only escalate to their managers to email the billing department as they are unreachable to customers or even the customer care department. I can’t believe the service received from telkom for a client that has only been good ! I need my matter resolved as in yesterday ! This cannot go on anymore !
JN
Justin N's update04 Apr 2021, 21:49
Reviewer Update
It’s now the 4th April 2021. Exactly a month and still nothing has been done about this situation, no feedback. I’ve been calling numerous occasions, only getting through to customer care who can only escalate to their managers to email the billing department as they are unreachable to customers or even the customer care department. I can’t believe the service received from telkom for a client that has only been good ! I need my matter resolved as in yesterday ! This cannot go on anymore !