Telkom - Pathetic Service

Telkom, your service is pathetic. I honestly don’t know how you can still survive as a company. I rate you and The Labour department as the worst organisations when it comes to service delivery. We had an outage 3 weeks and ago and last weekend it was solved. The engineer rocked up at my house last Sunday (2 weeks later) at 09h09, claiming to be our on an emergency. If that is what you call an emergency then I don’t know what to say anymore. Anyway, I was on my way to church and asked him to come back on Monday. Seeing that my line is still dead, I would hope the engineer will still treat it as an emergency. So I waited. By Thursday I phoned Telkom only to find out that the engineer closed the call saying the problem was sorted yet I’m still having the same problem. As per the technician the problem was fixed. I was promised that an engineer will be send to my house as soon as one becomes available, well 2 days later and I’m still waiting. I bet your company does not even know what SLA stands for. No wonder you forever retrenching and offering your employees packages. It is time you need to fire those who is delivering pathetic service instead of giving them sky high bonuses for doing absolutely nothing. You guys are pathetic! Seeing that you are delivering such poor services, I hope I will not be surprised with a bill for being without my land for 3 weeks, cos I bet you Telkom will send me a bill for their bad service. You guys are a joke. ***