TELKOM PATHETIC SERVICE

I hardly post my issues on hello peter, but of late I find that service has really become conveniently pathetic. I have 2 Telkom contracts and so does my husband, keeping in mind that these are all independent. So we manage our contract via the Telkom app as many do, but all of a sudden i found that my husband's contract reflects on my profile on my app. Weird right.... but now no one seems to have the skill to help. I called Telkom Express in Kenilworth Centre, spoke to an agent who was extremely rude. i then asked him to pass me on to his manager Qasiem Town who was just as ***********. All i requested was for them to look up my contract see if they could assist me, but instead, Mr Qasiem was adament that he could not help over the phone as he requires fingerprint identification and i needed to call the call centre. ive tried a few times to ask him just to look up my profile and see what the issues was but his final question to me was do you want me to change the banking details. WOW.... and you dont need fingerprint identification for that hey.... i rest my case. But to add to that he promised to get the call centre to call me back, needless to say, I'm still waiting. WELL DONE TELKOM... no wonder you losing customers.