Telkom Pathetic Service

We’re loyal Telkom customers for 30 yrs. We’ve never skipped a premium. For the past 5 months we’ve received pathetic service but still continue to pay our premiums. We keeping our side of the contract, but Telkom is not. Cables were ****** and it affected the entire area. Telkom advised/convinced us to take the wireless rooter as it works much faster considering we have 2 third year students who relies heavily on the internet to get through their studies. The wireless rooter was installed and we WERE WORSE OFF. We get 0.01% of internet use /day. It’s the same as not having internet, it’s hopelessly slow. On top of that, the landline also stopped working, with no incoming or outgoing calls. Frustrating as it was, we contacted Telkom on numerous occasions and even went in to store to complain. They logged a call and thrice they gave us a time when they would pitch to resolve this issue, we are still waiting as no one came. The landline is not working so we cannot call to follow up, we have to physically go to the store. Does my location determine the urgency/severity of my call/concern? Then the lockdown happened and now we are completely stuck because everyone relies on the internet which adds to our problem. This is not acceptable. How do you expect 2 third year students get their assignments in on time. This is the reason we opted for UNCAPPED Internet. Stop saying that the rooter needs to be reset as it’s not as simple as that DO THE RIGHT THING and come and sort out this mess. Stop ignoring my complaint as it won’t just go away, it needs to be ACTIONED ASAP. I expect this to be resolved within 8 hours. If not, I will take this matter further!!!