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Bronwyn B
1 reviews | Active since Jun 2020
26 Jun 2020, 12:46
TELKOM PATHETIC SERVICE
telkom has pathetic service . they deduct funds but do not allocate data this is second time experiencing this. they told me to wait 24 hours for the data to be allocated and nothing yet. called them they told me i need to wait another 24 hours which is unacceptable
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Replies (6)BB
Bronwyn B's updateReviewer Update
26 Jun 2020, 12:52I requested a call back from management and they haven't done so either.
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Bronwyn B's update26 Jun 2020, 12:52
Reviewer Update
I requested a call back from management and they haven't done so either.
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Bronwyn B's updateReviewer Update
26 Jun 2020, 13:20I requested manager Jabulile Malete to contact me but still no call back.
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Bronwyn B's update26 Jun 2020, 13:20
Reviewer Update
I requested manager Jabulile Malete to contact me but still no call back.
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Bronwyn B's updateReviewer Update
26 Jun 2020, 13:52query has been on going since 11:22 AM
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Bronwyn B's update26 Jun 2020, 13:52
Reviewer Update
query has been on going since 11:22 AM
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Bronwyn B's updateReviewer Update
26 Jun 2020, 13:59 Brookes 11:22 AM (2 hours ago) | |
to MaleteJGood Mornig
Im very dissatisfied with the service being received by telkom. This is the second time something like this occurred. I gave you guys 24 hours for have my data allocated and still nothing.
Please find POR attached and have my data allocated. I'm literally not waiting an entire day again.
contact number - ***
Kind Regards Attachments areaJabulile Malete (JM) | | 12:02 PM (1 hour ago)
Hi , May I have your Id number, So I can use it as reference when escalating your matter. Kind regards, Malete. J Customer Service Team leader (Mobile:
Brookes | | 12:03 PM (1 hour ago)
HI Jabulile ID number - *** Kind regards
Brookes | | 12:13 PM (1 hour ago)
HI Please note that i'm not willing to wait another 24 hours as i've already done so. I'd like my data allocated as soon as possible because I'm currently worki
Brookes | | 12:19 PM (1 hour ago)
Hi Jabulile I'd like a call back as well. Kind Regards
Jabulile Malete (JM) | | 1:00 PM (55 minutes ago)
Kindly note that I have escalated your matter and will keep you posted.
Brookes | | 1:02 PM (53 minutes ago)
Hi How long is this going to take? because may patience is running out. I need my data allocated ASAP. Kind Regards
Jabulile Malete (JM) | | 1:04 PM (51 minutes ago)
Hopefully I will get a response by end of business.
Brookes | | 1:05 PM (50 minutes ago)
Hi Jabulile That is PATHETIC . im not willing to wait another day .
Brookes | | 1:18 PM (37 minutes ago)
i requested a call back and still no call just shows how unprofessional you guys areJabulile Malete (JM) | | 1:52 PM (3 minutes ago)
I will contact you.
Brookes | | 1:53 PM (2 minutes ago)
i want a call back by 2:30
Brookes | 1:53 PM (1 minute ago) | |
to Jabulile
ive already went so social media with this as its extremely unprofessional
Brookes | 1:55 PM (0 minutes ago) | |
to Jabulileyou guys have technical difficulties every month why not inform customers about but no your business just wants money . can send covid messages but cant send a simple sms to say you guys are experiencing issues since its a on going situation | ReplyForward | |
to MaleteJGood Mornig
Im very dissatisfied with the service being received by telkom. This is the second time something like this occurred. I gave you guys 24 hours for have my data allocated and still nothing.
Please find POR attached and have my data allocated. I'm literally not waiting an entire day again.
contact number - ***
Kind Regards Attachments areaJabulile Malete (JM) | | 12:02 PM (1 hour ago)
Hi , May I have your Id number, So I can use it as reference when escalating your matter. Kind regards, Malete. J Customer Service Team leader (Mobile:
Brookes | | 12:03 PM (1 hour ago)
HI Jabulile ID number - *** Kind regards
Brookes | | 12:13 PM (1 hour ago)
HI Please note that i'm not willing to wait another 24 hours as i've already done so. I'd like my data allocated as soon as possible because I'm currently worki
Brookes | | 12:19 PM (1 hour ago)
Hi Jabulile I'd like a call back as well. Kind Regards
Jabulile Malete (JM) | | 1:00 PM (55 minutes ago)
Kindly note that I have escalated your matter and will keep you posted.
Brookes | | 1:02 PM (53 minutes ago)
Hi How long is this going to take? because may patience is running out. I need my data allocated ASAP. Kind Regards
Jabulile Malete (JM) | | 1:04 PM (51 minutes ago)
Hopefully I will get a response by end of business.
Brookes | | 1:05 PM (50 minutes ago)
Hi Jabulile That is PATHETIC . im not willing to wait another day .
Brookes | | 1:18 PM (37 minutes ago)
i requested a call back and still no call just shows how unprofessional you guys areJabulile Malete (JM) | | 1:52 PM (3 minutes ago)
I will contact you.
Brookes | | 1:53 PM (2 minutes ago)
i want a call back by 2:30
Brookes | 1:53 PM (1 minute ago) | |
to Jabulile
ive already went so social media with this as its extremely unprofessional
Brookes | 1:55 PM (0 minutes ago) | |
to Jabulileyou guys have technical difficulties every month why not inform customers about but no your business just wants money . can send covid messages but cant send a simple sms to say you guys are experiencing issues since its a on going situation | ReplyForward | |
BB
Bronwyn B's update26 Jun 2020, 13:59
Reviewer Update
Brookes 11:22 AM (2 hours ago) | |
to MaleteJGood Mornig
Im very dissatisfied with the service being received by telkom. This is the second time something like this occurred. I gave you guys 24 hours for have my data allocated and still nothing.
Please find POR attached and have my data allocated. I'm literally not waiting an entire day again.
contact number - ***
Kind Regards Attachments areaJabulile Malete (JM) | | 12:02 PM (1 hour ago)
Hi , May I have your Id number, So I can use it as reference when escalating your matter. Kind regards, Malete. J Customer Service Team leader (Mobile:
Brookes | | 12:03 PM (1 hour ago)
HI Jabulile ID number - *** Kind regards
Brookes | | 12:13 PM (1 hour ago)
HI Please note that i'm not willing to wait another 24 hours as i've already done so. I'd like my data allocated as soon as possible because I'm currently worki
Brookes | | 12:19 PM (1 hour ago)
Hi Jabulile I'd like a call back as well. Kind Regards
Jabulile Malete (JM) | | 1:00 PM (55 minutes ago)
Kindly note that I have escalated your matter and will keep you posted.
Brookes | | 1:02 PM (53 minutes ago)
Hi How long is this going to take? because may patience is running out. I need my data allocated ASAP. Kind Regards
Jabulile Malete (JM) | | 1:04 PM (51 minutes ago)
Hopefully I will get a response by end of business.
Brookes | | 1:05 PM (50 minutes ago)
Hi Jabulile That is PATHETIC . im not willing to wait another day .
Brookes | | 1:18 PM (37 minutes ago)
i requested a call back and still no call just shows how unprofessional you guys areJabulile Malete (JM) | | 1:52 PM (3 minutes ago)
I will contact you.
Brookes | | 1:53 PM (2 minutes ago)
i want a call back by 2:30
Brookes | 1:53 PM (1 minute ago) | |
to Jabulile
ive already went so social media with this as its extremely unprofessional
Brookes | 1:55 PM (0 minutes ago) | |
to Jabulileyou guys have technical difficulties every month why not inform customers about but no your business just wants money . can send covid messages but cant send a simple sms to say you guys are experiencing issues since its a on going situation | ReplyForward | |
to MaleteJGood Mornig
Im very dissatisfied with the service being received by telkom. This is the second time something like this occurred. I gave you guys 24 hours for have my data allocated and still nothing.
Please find POR attached and have my data allocated. I'm literally not waiting an entire day again.
contact number - ***
Kind Regards Attachments areaJabulile Malete (JM) | | 12:02 PM (1 hour ago)
Hi , May I have your Id number, So I can use it as reference when escalating your matter. Kind regards, Malete. J Customer Service Team leader (Mobile:
Brookes | | 12:03 PM (1 hour ago)
HI Jabulile ID number - *** Kind regards
Brookes | | 12:13 PM (1 hour ago)
HI Please note that i'm not willing to wait another 24 hours as i've already done so. I'd like my data allocated as soon as possible because I'm currently worki
Brookes | | 12:19 PM (1 hour ago)
Hi Jabulile I'd like a call back as well. Kind Regards
Jabulile Malete (JM) | | 1:00 PM (55 minutes ago)
Kindly note that I have escalated your matter and will keep you posted.
Brookes | | 1:02 PM (53 minutes ago)
Hi How long is this going to take? because may patience is running out. I need my data allocated ASAP. Kind Regards
Jabulile Malete (JM) | | 1:04 PM (51 minutes ago)
Hopefully I will get a response by end of business.
Brookes | | 1:05 PM (50 minutes ago)
Hi Jabulile That is PATHETIC . im not willing to wait another day .
Brookes | | 1:18 PM (37 minutes ago)
i requested a call back and still no call just shows how unprofessional you guys areJabulile Malete (JM) | | 1:52 PM (3 minutes ago)
I will contact you.
Brookes | | 1:53 PM (2 minutes ago)
i want a call back by 2:30
Brookes | 1:53 PM (1 minute ago) | |
to Jabulile
ive already went so social media with this as its extremely unprofessional
Brookes | 1:55 PM (0 minutes ago) | |
to Jabulileyou guys have technical difficulties every month why not inform customers about but no your business just wants money . can send covid messages but cant send a simple sms to say you guys are experiencing issues since its a on going situation | ReplyForward | |
BB
Bronwyn B's updateReviewer Update
26 Jun 2020, 13:59above is the email trail
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Bronwyn B's update26 Jun 2020, 13:59
Reviewer Update
above is the email trail
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Bronwyn B's updateReviewer Update
26 Jun 2020, 17:36telkom told me end of business at 4 they will contact me and the manager Jabulile Malete has not done so
BB
Bronwyn B's update26 Jun 2020, 17:36
Reviewer Update
telkom told me end of business at 4 they will contact me and the manager Jabulile Malete has not done so