Telkom Pathetic service

My name is Zandile Sagela I have a Cellphone contract with Telkom.

When I took the contract I informed them that I get paid on the 25th of each Month which is the day they've been debiting on. On December 2019 they decided to try and debit from my account on 24th December 2019 without informing me so I could make provision for money to be available on my account since I get paid on 25th of each Month. The debit order returned unpaid because the debit order returned ubpaid due to the date that they debited on, they charged me R200 for the unsuccessful debit order. I phoned Telkom and informed them of my problem, I spoke to a lot of agents including Phumla Vilakazi, Lindiwe Luthuli, Jabulile Malatie from Sunny Hill branch in Johannesburg and Tsholofelo Moyo as well a Manager by the name of Lerato Nyathi who promised to help me. After I've explained my situation to Her She said She understood where I was coming from with my complaint and promised to remove the R200 debit that's on my account but nothing was done. I felt disappointed more specially it was someone who is in a senior position that could not deliver as promused. She even promised to contact me back but non of Her promises were fulfilled.

On the 09/05/2020 Telkom decided to cut off my service, I phoned them on the day to enquire about this, I spoke to a lady by the name of Phumala Khumalo She said She will escalate this matter to a Manager and even gave me Her email address for following up purposes but I'm sad to say She never came back to me too. Few days after I emailed Phumla Khumalo just to follow up but She never rep****. I phoned them again on 14/05/2020 the lady I spoke to also promised to escalate the matter to a Manager like they've all been saying but till today no word from Telkom when I asked the name of the lady, She hung up on me

I must say I'm very disappointed with Telkom's pathetic service. I thought I would upgrade with them as I'm soon due for an upgrade but I'm so sorry I won't, they have the worst service ever, they really do not care about their clients. What sickens me the most is the fact that they've terminated my service whereas I'm paying them on a monthly basis for the contract. Some months they don't even debit but because, I'm a responsible person I take upon myself and make an EFT payment as I know that is my responsibility.

I would NEVER advise anyone to take contract with Telkom as they don't care at all for their clients. I wish someone can really assist me I hate this as it is a huge inconvenience to me today its been 7 days without my Telkom service where as I'm paying them on a monthly basis. I'm really ****ed off with Telkom