Telkom Pathetic Service

Would give a Zero rating if I could. Their service is PATHETIC. They just let me hold the line, just so that my call can be dropped.

I've ordered a wi-fi router, just to find out that I cannot connect, because we don't have coverage (after the agent - Janine Dodgen - told me I definitely have coverage). They advise me to send the device back and cancel the contract. Which I did. Unfortunately, the debit order still went off, but I reversed it from my bank. I phoned again, and was told that they would then cancel the contract. However, a second debit order went off again. I could luckily reverse the second one also.

Now, today 15 July 2019 a THIRD debit order went off - and also a much bigger amount as the previous times. No one at Telkom could assist me. They can't even tell me if the contract is cancelled or not. I would just like to know, why am I still paying for something I don't even have? Actually something I NEVER had. They take some of your details, and then they put you on hold. Very disappointing.