Telkom pathetic service

I put a request to move my telephone line to a new residence. So the order went through and i know it usually takes about 2 weeks. So after 2 weeks i contacted them just to find out that the person doing the application entered the wrong details. So the new consultant canceled the order and opened a new application. Another week went by and i followed up and this time the consultant never put the application through, now i have to wait another 2 weeks. Their service is pathetic. Telkom, fibre is gonna be your downfall becuase your service is up to........!