Telkom Pathetic service

Placed an order online on Black Friday for a phone upgrade. Almost 2 months has passed and still have not received the device

Its clear that telkom representatives are not trained adequately or are ***********. Further more telkom has very weak, useless processes in place.

23 November 2018 - Placed an order online to upgrade a phone. Got contacted by a Telkom agent and order got confirmed telephonically. ( I did mention to Telkom that the phone is for my dad and if can be delivered straight to him, he will be able to produce a ID and any documentation required, however it was said it has to be delivered to me, so I agreed).

Expected delivery within a week but no phone delivered neither did any courier company contact me.

04 December 2018 - Telkom contacted me, they have messed up the delivery address therefore needed to confirm it again. I did give a simple request. My request was please don't deliver the phone on Thursday (06 December 2018) as I will not be at work. 06 December 2018 - Well here looks like Telkom did not take note of my request. I get a call from the courier company that they are at my work place to deliver. The courier guy ended up saying no problem he will deliver the phone the following day.

07 December 2018 - Courier company did not deliver. (courier company **** to me).

12 December 2018 - I contacted Telkom, still waiting for my phone. I asked if it can be delivered during the course of day or the next day but not the following day as the company I work for will be closed. The Telkom agent said Yes they can, the courier company will contact me and arrange the delivery.

No courier company contacted me (I was **** to again)

13 December 2018 - I called Telkom to ask if my phone will be delivered during the course of the day. Now this lady says that the previous person I spoke to should not of promised me delivery, and I'm not going to receive the phone today. (clearly shows that Telkom staff have no clue in what they are doing). Now frustrated. I thought of a solution at the time. I asked if the phone can be delivered to the Chatsworth branch for me to collect as it is convinent for me to pick up. I did mention I will be overseas on a work trip for a week and I will fetch it when I return. The call centre agent agreed.

21 December 2018 -

Call 1 : Contacted Telkom to ask if my phone is ready for collection at the Chatsworth branch. Now this lady says No they can't do that. The lady I spoke to before should not have said that. Telkom online will have to cancel the contract and I will to reapply at the store.

Now really frustrated with all the bull**** and pathetic, unprofessional service with Telkom, I asked to speak to a Manager. No manager could take my call apparently they all in a meeting. I was on the phone with Telkom for almost an hour. All I want is the phone, I asked if they can sort out their internal processes, arrange the phone to be picked up at the Chatsworth branch or deliver the phone today at my home. Received no help, the call centre agent said she will contact me in a hour.

**** to yet again no one phoned me, I even provided an alternate number.

I even waited a few hours not just one.

Call 2 : called again spoke to another agent, this guy could not put me through the person I spoke to before. So he said the best solution is he cancel the order, he is going to put a note on the order and when I go to the store, the store will give me the deal. I was really hesitant but I asked him more then once will I be guaranteed to get the same deal he said yes.

22 December 2018 : went to the Chatsworth branch, gave them the reference number. Now they say that they can't give me the phone. I was **** to and made a fool yet again. Wasted my time and money going to the store. Surely the store can be more helpful, I would assume that they have a direct line to contact the call centre and resolve my problem there and then. All they did was send an email, advised that someone will contact me and then sent me away... Wow 'fantastic customer service'

28 December 2018 : Still no one contacted me from Telkom, I had to call again, another one hour call with a telkom representative. No senior person could speak to me as they are all in a meeting, I even offered to wait on the line. All was done is another internal email been sent and I must wait till the 7 January 2019.

Telkom has pathetic service, with *********** staff that have no idea what they are doing. Now I understand why people say don't use Telkom, they live up to their low standards.