Telkom pathetic service

FIrstly, i have been on hold for the past 25min as the consultant asked me to please hold, as I type im on hold. I have been tryong to resolve an issue for the past two months if not longer. I converted from ADSL 4MB to Fibre 50MB Up 50MB Down 200GB soft cap. Vumatel installed the fibre in record time, I received the router no problem. Getting my line changed is a major problem. I first go sent around from technical to sales and back and forth the one blaming the other and this went on until i got sick of it then i started getting reffered to IT Services dept, calls logged when i call they tell me the call has been closed but the problem is not resolved, I don't get a call, message absolutely nothing but the call is closed yet it still is not working and the lady tells me she needs to log another call ***, am i going to go through this all the time, every time I call. BTW im still on hold going for 30min not once did they come back to say still busy checking or anything, I have never experienced such pathetic customer service ever. Surely its simple like they told me when I initially changed over, once the router is installed you call in we turn off ADSL and we turn on Fibre, low and behold we still waiting. And im still on hold. Telkom sucks im using my airtime and holding on and on and on and on. But guess what, don''t pay or pay a day late then you account is suspended. REF ********** Fortune is the consultant and the supervisor apparently logged the call Chantel Esterhuizen given to me now after 30 min wait. So basically my call is logged again then i must call back a week later and be told the call has been closed with nothing being resolved. She asks if i want to speak to the supervisor I say yes and guess what im hold again.