Telkom Pathetic Service

I have been sitting without my wi-fi connection for 2 months now and Telkom just does not want to attend to my problem I have logged problems spent hours over the phone with them took time off work and my problem is still not sorted out but I must pay my account. Nobody has even come out to my house I had an IT company out and they tested and said the line is dead but the all I hear from them is no its working I see you logged in reallyyy!!!!This is the most pathetic service I ever had from any company.