Telkom Pathetic Service

Thank you Telkom for the very unpleasant service. Before I could even finish off the chat with one your agents Koveshree she cut the chat. Again you have failed , The previous month you gave a credit and then for the new month you charging me for the same credit, does that even make sense, I have logged a query for the bill as that was incorrect no Technician has come out the premises as there was numerous area outages in my area. For which I have logged the faults. Now that I am query the bill as you guys tend to cut of the line if payment is not made you take 14 days to resolve and logged this like more than 2 weeks , seriously your service is really pathetic not only that I order a laptop bundle deal for myself and again its been more than 2 weeks no delivery, WOW and you wonder why customers are moving away from you. Can this issue be resolved ASAP, you have numerous complaints on social media probably going around and you wonder why? Can you please contact me ASAP, wait you probably going to take another few weeks to even respond to this post too.