Telkom Pathetic Service

Telkom technicians were in my area on Sunday 22nd April 2018 to fix a neighbours telephone line. Late afternoon I noticed my line was completely dead (hand set showing line in use). My Mom walked to a nearby butcher to call to log the fault and was told that they will be out asap. It's now going in for day 3 and still no one to sort out my line. My father is a chronic heart patient and a phone is needed. If anything happens to my father, i will be taking legal action against Telkom. I have mweb running in the background off the Telkom line, thus far I've spent over R100 in airtime and all that I'm told by the contact centre is that's it's out of their hands, all they can do is log call with technicians. There stupidity is now affecting my family household. Pathetic service!!!