Telkom pathetic service!

I have been trying to change ownership on my business account for over a year now. I am from a small town in the North West and the closest telkom store is 2 hours away. I had the change of ownership done in store in April 2017. The person that did the change actually messed up my account and now my account is split over 2 bills. One bill has my data charges on my personal name as a residential profile and the other bill is still on my late fathers account. I have been calling numerous times with no success.Telkom told me it has to be done in store. Finally I drove out to the telkom store, stood in the line for over 1 and a half hours only to be told that the change can only be done telephonically. I was there on a Saturday. So it was after hours for telkom business to help me on the phone. I tried the following Monday to call in only to be told that it can only be done in store. I cannot operate business like this. Telkom has good packages but the WORST after service I have ever experienced. I now have to drive out 2 hours to Telkom store AGAIN to try and sort out something that should have been done right over a year ago. Seriously considering changing over to a different provider.