Telkom - Pathetic Service !!!!

We reported a fault with our telephone line & Wi-Fi on 26 Dec 2017 and today, 4 weeks later; the issue still hasn't been resolved. On 02/01, we followed the matter up and were told that they're still working on the problem and we were given the Escalation Ref ********** and nothing happened subsequent to that. On 09/01, a week later; we followed up on the escalation and were informed that there were no Technicians in Dec, which is the reason why our issue was not attended to ...I mean, how does that happen?? Does that mean at Telkom business comes to a halt in December?? In Dec Telkom's customers aren't treated as a priority?? couldn't the company at least have Technicians on standby during that time?? This is the WORST service I've received ever and did not expect it from any service provider, let alone a giant like Telkom. On 20/01; a week & a half later; we followed up AGAIN and were told that it's still open and they're still working on it. The operator I spoke to (Nomachule), promised me that I was going to receive an sms with a repair commitment date from Telkom; and needless to say; no SMS has been received. This means that I need to do another follow up again and quite frankly, I don't have the energy anymore.

I use the Wi-Fi for my part-time business undertakings and have found myself buying tons and tons of data bundles since Dec, my kids are back at school and they need to commence with their research projects and need the internet for this and I must buy data every second day, the whole of December I've had to purchase airtime to make calls when I'm supposed to be using my landline, and clearly I'll be doing this for the rest of Jan as well. Will Telkom reimburse me and all my family members for all the mobile data & airtime purchases that we've made in the past 2 months??? Will Telkom pay us for the potential business that I've lost as a result of their incompetence and lack of commitment to their customers??

I have COMPLETELY lost faith in Telkom and will NEVER recommend it to anyone I care about. We are currently in the process of getting quotes from other service providers for the Wi-Fi and we will be cancelling this account soon and will be joining a service provider that is serious about its customers and about business. I am EXTREMELY disappointed!!!!