Telkom pathetic service

I cancelled a landline and smart access package acc no *** on the 3rd May 2019, visiting Telkom service centre Cape gate. Spoke to Whitney Minnie no response, emailed 10/06/2019, mailed 12/06/2019, mailed 13/06/2019 no response, visited Cape Gate 18 July 2019 spoke to a gentleman, assured all cancelled. Received account, not cancelled, mailed Whitney Minnie no response. This is pathetic, please intervene.