rM
rizwana M

1 reviews | Active since Oct 2012

22 Mar 2017, 12:27

Telkom pathetic service ..

<p>We have a telkom line actually 3. They have disconnected these twice with no notification. The lines belong to a pensioner. Each reconnection fee is R210. This means 210x3 x2... so tell me how is this fair? No one at their useless contact centre seems to be able to assist. The account is up to date and the reconnection fee is whose responsibility. Their service is extremely poor. Exploiting pensioners. Promises mean nothing!</p>

0
Replies (1)
Telkom
Telkom's reply22 Mar 2017, 14:58
Official

Good day Rizwana,

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team